Refund policy

Sixty days to ask for the full amount back.

Last updated 3 September 2026

In one sentence

Ask at any point in the 60 days after paying and the full amount is returned. No reason needed, no form to fill.

How to ask

Send one WhatsApp message with the word refund and the username on the account. The order is found and the refund processed right away.

Request a refund

When we refund without being asked

The money goes back on its own if any of these happen:

  • The login did not arrive within the time we promised.
  • One order was charged twice.
  • We asked you to confirm a payment and got no reply within 7 days.
  • The amount received was below the order total and the difference was not paid within 7 days.

When a refund does not apply

  • The purchase is older than 60 days.

How long it takes

An approved refund goes back to the payment method used for the order, usually the same day. When it shows on your statement depends on your bank, typically two to five business days.

Paid with a prepaid method? A prepaid voucher cannot take money back, so give us a PayPal or Skrill address and it goes there instead.

Your legal rights

Your rights under state and federal consumer law sit above this policy. Whichever gives you more applies.