Refund policy

If CatchOn TV is not what you expected, ask for your money back within 60 days of paying and you get it. You do not need to explain yourself, and there is no form to fill in.

Send one message on WhatsApp saying you want a refund. Include the username the subscription was set up with so it can be found quickly.

In these cases the money goes back on its own:

• The service was not activated within the time promised after payment.
• The same order was charged twice.
• A request to confirm your payment went unanswered for more than 7 days.
• An underpaid order remained incomplete for seven days without the balance being settled.

• More than 60 days have passed since the purchase.

Approved refunds go back to the payment method used for the order, usually the same day. How quickly it shows on your statement is up to your bank, normally two to five working days.

This policy sits alongside your legal rights as a consumer, it does not replace them. Where local law gives you a longer or stronger right to a refund, that law applies.